Return & Refund Policy | MyTopixs by United Olevs

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At MyTopixs, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

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1. Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in the original packaging.

• Returns must be requested within 7 days of receiving the order.

• Proof of purchase (order number or receipt) is required.

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2. Non-Returnable Items

Certain types of items are not eligible for return:

• Perishable goods (if applicable)

• Customized or personalized products

• Items marked as final sale or clearance

• Gift cards or downloadable software products

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3. Return Process

To initiate a return, please contact us at:

• Email: contact@olevs.com

• Phone: 078 2463584

Once approved, we’ll provide you with the return address and instructions. You will be responsible for the return shipping costs unless the item is defective or incorrect.

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4. Refund Policy

Once we receive and inspect your returned item:

• If approved, a refund will be processed to your original payment method within 5–10 business days.

• You’ll receive a confirmation email once the refund is issued.

• Shipping fees are non-refundable unless the return is due to an error on our part.

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5. Damaged or Defective Products

If your order arrives damaged or defective:

• Please contact us within 48 hours of delivery.

• Send clear photos of the item and packaging.

• We will offer a replacement, store credit, or full refund depending on the issue.

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6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.

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7. Contact Information

For any return or refund inquiries:

• Company: United Olevs

• Address: 12 Helland Bridge, Upper Chute, United Olevs

• Phone: 078 2463584

• Email: contact@olevs.com

• Website: https://mytopixs.com