Delivery Policy
Effective Date: June 12, 2025
Thank you for shopping with mytopixs. This Delivery Policy outlines how we handle shipping and delivery for purchases made on our official website: https://mytopixs.com. We are committed to delivering your smart home appliances safely and efficiently.
1. Shipping Coverage
We currently offer delivery to:
All 50 U.S. states
Select international locations (subject to availability; additional charges may apply)
For inquiries about international delivery, please contact our support team at info@mytopixs.com before placing your order.
2. Delivery Timeframes
Our typical delivery times are:
Standard Domestic Shipping: 3–7 business days
Express Shipping: 1–3 business days (subject to availability)
International Shipping: 7–15 business days (depending on country and customs)
Note: Delivery times are estimated and may be affected by holidays, carrier delays, or weather conditions.
3. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed after 3:00 PM (PST) will be processed the next business day
Orders placed on weekends or public holidays will be processed the following business day
You will receive a confirmation email once your order has been shipped, including a tracking number and shipping details.
4. Shipping Fees
Shipping fees vary based on:
Destination
Weight and dimensions of the package
Shipping method selected
You will be shown the final shipping cost at checkout before confirming your order. Occasionally, we may offer free shipping promotions which will be clearly indicated on the site.
5. Tracking Your Order
Once your order has shipped:
You will receive a tracking number via email
You can use the link provided to monitor the status of your shipment
If you do not receive tracking information within 48 hours, please contact us at info@mytopixs.com
6. Missed Deliveries
If a delivery attempt is unsuccessful:
The carrier may leave a delivery notice with reattempt or pickup instructions
It is your responsibility to follow up within the timeframe provided
Unclaimed packages may be returned to us; re-delivery charges will apply
7. Damaged or Lost Packages
We take great care in packaging and shipping, but in the event your order arrives damaged or does not arrive:
Please contact us within 48 hours of delivery (for damage claims)
Include photos of the packaging and product for quicker resolution
For lost packages, we will coordinate with the carrier to resolve the issue and may offer a replacement or refund based on investigation
8. Delivery Restrictions
We are unable to deliver to:
P.O. Boxes
APO/FPO military addresses
Restricted areas due to legal, logistical, or carrier limitations
Please ensure that you provide a valid, complete address to avoid delays.
9. Changes to Delivery Address
You may request a delivery address change before the order has been shipped. Once dispatched, address changes are not guaranteed and may result in extra fees.
To update your delivery information, contact info@mytopixs.com immediately after placing your order.
10. Contact Information
If you have any questions or concerns regarding shipping and delivery, feel free to reach out to our support team:
📍 Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States
📞 Phone: 0123456789
✉️ Email: info@mytopixs.com
🌐 Website: https://mytopixs.com