Refund and Returns Policy
Effective Date: June 12, 2025
At mytopixs, customer satisfaction is our top priority. We understand that there may be times when you need to return a product or request a refund. This policy outlines the terms and conditions under which returns and refunds will be accepted for purchases made on our website: https://mytopixs.com.
1. Return Eligibility
To be eligible for a return, please ensure the following conditions are met:
The product must be returned within 15 days from the date of delivery.
The item must be unused, in original condition, and in its original packaging with all accessories, manuals, and tags intact.
You must have the original receipt or proof of purchase.
Products that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
We do not accept returns for the following items:
Products that have been used, damaged, or modified
Items not purchased directly from https://mytopixs.com
Gift cards and promotional vouchers
Clearance or final sale items (marked as “Non-Returnable”)
Products without a valid proof of purchase
3. Return Process
To initiate a return, please follow these steps:
Contact our support team at info@mytopixs.com within the return period.
Provide your order number, item details, and reason for return.
Our team will review your request and provide a Return Authorization Number (RAN) and instructions.
Carefully pack the item and ship it to our return address provided by customer service.
Note: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
4. Refund Policy
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed within 7–10 business days to your original method of payment.
Shipping charges (if any) are non-refundable unless the return is due to our error.
If rejected:
The product will be returned to you at your expense.
5. Exchanges
We only replace items if they are defective, damaged during delivery, or if you received the wrong product. To exchange an item, please contact info@mytopixs.com with details and photos of the issue.
6. Damaged or Defective Items
If you receive a damaged or defective product, please:
Notify us within 48 hours of delivery.
Send clear photos or videos of the product and packaging.
We will investigate and offer a replacement, repair, or refund, depending on the situation.
7. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company; it may take time before your refund is officially posted.
Contact your bank.
If you’ve done all of this and still have not received your refund, please email us at info@mytopixs.com.
8. Contact Us
For any questions or concerns about this Refund and Returns Policy, please contact us:
📍 Address: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States
📞 Phone: 0123456789
✉️ Email: info@mytopixs.com
🌐 Website: https://mytopixs.com