Refunds and Returns Policy

At MyTopixs, your satisfaction is our priority, and we aim to ensure that every shopping experience is positive. If, for any reason, you are not completely satisfied with your purchase, we offer a simple and hassle-free return process. Please read the details below to understand our policy on returns, refunds, and exchanges.

1. Return Eligibility & Conditions:
You may return items within 30 days of receipt if they are unused, unworn, and in their original packaging with tags still attached. To ensure a smooth return process, items should not be washed, altered, or damaged. Please note that some items, such as those purchased on clearance, intimate apparel, or personalized products, may be final sale and not eligible for return unless they arrive damaged or defective.

2. How to Initiate a Return:
To initiate a return, please contact our customer service team via email at info@mytopixs.com or by calling +1 352-375-6140. Kindly provide your order number, the items you wish to return, and the reason for the return. Once your return request has been approved, we will send you detailed instructions on how to send back your items. Please ensure all items are securely packaged to avoid damage during transit.

3. Return Shipping & Costs:
The cost of return shipping is the responsibility of the customer unless the item was delivered in error (incorrect item shipped) or is defective. We recommend using a trackable shipping service to ensure your return is received. MyTopixs is not responsible for any lost or undelivered return packages.

4. Refund Process & Timeline:
Once we receive your returned items and verify their condition, a refund will be issued to your original method of payment within 7-10 business days. You will receive a confirmation email once your refund has been processed. Please note that it may take additional time for the refunded amount to appear on your account statement, depending on your bank or payment provider. Refunds are issued for the purchase price of the returned item(s) minus any original shipping fees, except in cases where the return is due to our error or a defective product.

5. Exchanges & Replacement Items:
If you wish to exchange an item for a different size, color, or style, please follow our return process and place a new order for the desired item. All exchanges are subject to availability, and we recommend placing the new order promptly to ensure the item is still in stock.

6. Damaged, Defective, or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, we apologize for the inconvenience and will work quickly to resolve the issue. Please contact our customer service team within 7 days of receiving your order by emailing info@mytopixs.com or calling +1 352-375-6140. Include your order number, a description of the issue, and any relevant photos. We will provide instructions for returning the item and will offer a full refund or replacement as needed.

7. Non-Returnable Items & Final Sale:
Certain items may not be eligible for return, such as intimate wear (including undergarments and swimwear), custom-made or personalized items, and products marked as “Final Sale.” These exclusions are in place to maintain hygiene standards and ensure the quality of our products. If you have questions about the return eligibility of a specific item, please contact our customer service team before making your purchase.

8. Store Credits & Gift Returns:
If you received a gift purchased from MyTopixs and wish to return it, please contact our customer service team to discuss options for returning the item. Store credits or gift cards may be issued for the value of the returned item, allowing you to choose another product from our collection.

For any questions about our Selling Policy or Refunds and Returns Policy, please feel free to reach out to our customer service team. We are here to ensure your shopping experience at MyTopixs is enjoyable and satisfactory.

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